Open Today Sales: 9 AM-9 PMOpen Today Service: 7 AM-6 PM
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Hours & Directions | Toyota of Anaheim
Toyota of Anaheim is thorough and professional. Donald was kind and super helpful. Will continue to get my car serviced here.
I am very disappointed with my recent experience at Toyota of Anaheim.
I was initially quoted $120 for a Replace Engine oil service that cost me $89 during my previous visit. When I raised the issue and asked to speak with the Service Manager, she immediately instructed the technician to honor the same $89 price. This made me question why I was quoted a significantly higher amount in the first place.
Unfortunately, My interaction with the service provider was also not positive. I found him unfriendly and dismissive, and I did not feel that my concerns were being taken seriously. Customer service should ... Read More Full review text opened.DealerRater - Jun 23, 2026
I am very disappointed with my recent experience at Toyota of Anaheim.
I was initially quoted $120 for a Replace Engine oil service that cost me $89 during my previous visit. When I raised the issue and asked to speak with the Service Manager, she immediately instructed the technician to honor the same $89 price. This made me question why I was quoted a significantly higher amount in the first place.
Unfortunately, My interaction with the service provider was also not positive. I found him unfriendly and dismissive, and I did not feel that my concerns were being taken seriously. Customer service should be respectful, transparent, and welcoming.
I do want to recognize the Service Manager for stepping in, listening to my concerns, and resolving the pricing issue professionally. However, the overall experience left me frustrated and did not meet the level of service I expect from a Toyota dealership.
One additional concern is the dealership’s customer feedback process. It appears that after service is completed, customers are not given the ability to separately rate the service advisor or technician who worked on their vehicle. Constructive feedback is important for accountability and service improvement, and customers should have a fair opportunity to evaluate the individuals directly involved in their experience.
Thank you so much to hector & joseph!! They made the car rental process, professional courteous knowlegable and on point with everything we needed to make our vacation memorable. Great job you guys! So much so we'll be back for our next vacation tacoma truck rental. Loved the tacoma! Quick & easy service for rental, im impressed!!
I had an excellent experience with Hector Hernandez in the car rental department. Hector was professional, courteous, and genuinely committed to helping me. He went above and beyond to find the vehicle I needed, even when it seemed like options were limited. His positive attitude, attention to detail, and dedication to customer service made the entire rental process smooth and stress-free. I truly appreciate his effort and would highly recommend working with Hector for anyone needing a rental vehicle. Thank you, Hector, for your outstanding service!
We received a letter from Toyota that our sienna was being recalled for faulty middle row seats back in December 2025. February 2026 we left our sienna at this dealership and they set us up with a rental van from enterprise since they don’t have any sienna loaners. In March they stopped paying the bill and Enterprise kept calling me about it so I kept calling the dealership. I tried calling/ texting multiple times trying to get updates , nobody would call me back. Even enterprise said they tried calling and once again nobody contacted them back. Anyways due to the recall ... Read More Full review text opened.DealerRater - Jun 19, 2026
We received a letter from Toyota that our sienna was being recalled for faulty middle row seats back in December 2025. February 2026 we left our sienna at this dealership and they set us up with a rental van from enterprise since they don’t have any sienna loaners. In March they stopped paying the bill and Enterprise kept calling me about it so I kept calling the dealership. I tried calling/ texting multiple times trying to get updates , nobody would call me back. Even enterprise said they tried calling and once again nobody contacted them back. Anyways due to the recall fix almost 5 months later I got a random text that said the sienna was ready for pick up. When I went to pick it up, it was filthy and looked like it hadn’t moved in 5 months. You would think they would have taken better care of a vehicle that had been sitting on their lot for almost half a year.
